Reigate Orthodontics - Reception

We are reopening Reigate Orthodontics from the 8th June and really look forward to welcoming you back

When you next visit, some things will be a little different as we have had to adjust our protocols to keep you and our staff safe. For now, we require your patience as we organise our clinic and appointments so please don't call to enquire about appointments. 

We will be seeing patients in priority order starting with those that have reported problems during lockdown then we will move on to those who have had appointments cancelled, in date order. Reviews and retainer checks are currently a lower priority and maybe undertaken with a virtual appointment.

Please see our new ways below that we have introduced to look after you and our staff due to the Covid-19 pandemic.

wait in your car icon

1. Wait in your car

We ask that wait in your car (top car park) and only enter the practice when we call you or send you a text.

side entrance icon

2. Enter via the side entrance

We will greet you at the side entrance, please leave all belongings in the car, and come by yourself if possible. Access to the practice through the main front entrance will not be possible and the waiting room will not be used in phase 1 of re-opening.

check safe

3. Let's check it is safe to see you

We will ask you questions about your health and may check your temperature 

hand sanitise icon

4. Hand sanitation

You will be asked to place your car keys and mobile in a plastic bag and then apply alcohol gel to your hands before taking you into the surgery

ppe icon

5. PPE

We will look a little different, but underneath we are still the same! The extra masks and aprons are just to keep us all safe.

when we finish icon

6. When we finish

After your appointment please leave via the side entrance and not visit the reception. We shall book your next appointment via phone. This is so we can prepare for the next patient and maintain social distancing.

Thank you

7. Thank you

Please be patient with us, the way we work has needed to change as a result of Covid-19 and will continue to evolve as the guidance updates.  Enhanced decontamination measures take a little longer so please be understanding. Your safety remains our priority.

Important information regarding our re-opening

Can we come in for an appointment now?

The past few months have been very difficult for us all as I have wanted to see and treat patients but unfortunately the Government and our General Dental Council directed us not to see patients to reduce the risk of transmission of Covid-19.

As the coronavirus lockdown restrictions are being eased, our clinics will start to reopen. We have cancelled lots of appointments so please be patient with us when we re-open, we will be triaging patients back into the practice in order of priority.

What has changed since my last appointment?

We are adapting our working environment to ensure maximum safety for you, your family and our staff.

We will be contacting all patients in advance of their appointments to check their medical histories and individual situations.

If you can’t return to us (self-isolating etc.) we can offer virtual checks.

You may be asked to come to the appointment on your own and we would suggest waiting in your car until the previous patient has left the building and we have prepared the surgery.

Is it safe to come to the surgery?

Yes it is safe. We have always maintained the highest standards of cross infection control in Dentistry and the safety of our patients and our team is of utmost importance to us.

We have additional protocols in place to keep you and our staff safe.

We have invested in state-of-the-art air purifying systems in all our surgeries, these use sophisticated filtration and UV light features to destroy any viruses.

As usual, all areas of the practice will continue to be frequently cleaned with anti-bacterial & anti-viral solutions throughout the day.

Why are you dressed differently?

We have always worn visors, however, we will now be wearing masks for all procedures and there will be enhanced PPE (Personal Protective Equipment) depending on what type of appointment to minimise any microbial/virus transmission.

What procedure will I have on my first visit?

If you have pain/discomfort from a broken brace, we will aim to get you out of any discomfort as quickly as possible.

Normal brace/aligner adjustment should be carried out on the first visit, however, it may be advised that we bring you back for a longer appointment if necessary.

Before the lockdown, I was scheduled to have my braces off, is this still going ahead?

This is dependent upon individual circumstances; it may well be that your teeth have moved unfavourably and will need final adjustments before the appliances can be removed. Those in Invisalign treatment will need to have new impressions and have further aligners made.

Will my orthodontic treatment be prolonged?

Orthodontic treatment can vary on an individual basis and depends on several factors including the type of brace worn, the overall treatment plan, whether dental extractions have been carried out and the stage of your treatment.